Support
Freightbox is built and supported by a small team that answers every message personally. Write to hello@getfreightbox.com from the address you use with Freightbox so we can find your organization.
What to expect
- First reply within one business day (Europe/Lisbon time). Incidents affecting mail delivery or the WhatsApp channel are handled first.
- We never ask for your password, verification codes, or provider credentials. Connections use OAuth from inside the product.
- If you report a bug, include the organization name, the mailbox address, the approximate time, and what you expected to happen.
Self-service
- Connect or disconnect a mailbox: Organization → Mailboxes. Disconnecting stops synchronization and removes the stored OAuth credential.
- WhatsApp on your phone: Settings → Phone / WhatsApp to pair or unpair, and choose what reaches your phone. Reply STOP at any time.
- Automation rules: Organization → Rules. Each rule has an Activity view showing what it did and why an action was skipped.
- Export or delete your data: see the data deletion guide.
Security and privacy
How we protect mailbox data is on the security page; what we access and why is in the privacy notice. Security researchers can report vulnerabilities to hello@getfreightbox.com; we acknowledge reports within two business days.