Disconnect and delete your data

Disconnect Gmail or Outlook

1. Open AI Mailbox in Freightbox.
2. Open the connected mailbox settings and choose Disconnect.
3. Confirm the mailbox address.

This removes Freightbox's stored OAuth credentials, stops new processing, and attempts to stop the Gmail watch or Outlook subscription. Existing synced messages, labels, activity, and drafts remain in Freightbox until organization deletion.

Delete the Freightbox organization

1. Sign in and open Settings, then Profile.
2. Export a copy of the organization data if needed.
3. Under Data and privacy, enter the organization name and confirm deletion.

Only an organization admin can perform this action. Mailbox provider access is removed immediately. The organization becomes inaccessible and is permanently purged after 30 days, including database records, stored attachments, knowledge-base files, and eligible authentication identities.

Remove access at the provider

You can also remove Freightbox from your Google Account's third-party connections or from Microsoft's Apps and services permissions. Provider-side removal prevents future token use but does not by itself delete data already synced into Freightbox.

Cannot sign in?

Email hello@getfreightbox.com from the account associated with the mailbox. Include the organization or mailbox address and state whether you want a mailbox disconnected or the organization deleted. We may ask for additional verification before processing the request.